No returns, no refunds

Riventa operates a no-return, no-refund policy. Once an order has been confirmed and dispatched, it cannot be returned, exchanged, or refunded. We do not accept returns for reasons such as change of mind, incorrect selection, or no longer needing the item, so please review your order carefully before placing it.

Because all orders are pre-payment — we contact you to confirm your total (including shipping) and collect payment only before dispatch — you can cancel free of charge while your order is still Pending or Confirmed. Since nothing is paid until dispatch, cancelling before that point means you are charged nothing and there is no payment to refund.

Cancel directly from your account's order history, or from the order-tracking page using your order number and the phone or email used at checkout. Once an order is marked Shipped, it can no longer be cancelled.

If you receive an item that is damaged in transit or clearly not what you ordered, contact our support team within 24 hoursof delivery with your order number and photos of the issue. Any resolution in such cases is offered at Riventa's sole discretion and is not a guaranteed refund or return.

For cancellations or any concern, reach our support team via the contact page and keep your order number handy so we can assist you faster.